End Of Szn Sale - ALL BAGS JUST £5

Returns Policy

Returns & Refund Policy 

         
        

HOW TO RETURN

  • Ensure the item you're returning still has all of its original tags & labels attached, is unused and is not damaged in any way.
  • Fill out the returns slip that comes with your order, remember to include your order number, name & contact details, as well as a reason for returning. 
  • Package the item(s) & return slip and send to our RETURNS ADRESS (found below). Unfortunately we do not cover the cost for you to return your order. 
  • Take the package to your local post office and ship it back to us! If your return falls within our eligibility then our team will be in touch to notify you we have received it & the money will be deposited back into its original payment method within 10 days. 

 

RETURNS WILL NOT BE ACCEPTED IF:

  • The item(s) have clearly been USED or are DAMAGED, or have had any original tags removed or damaged. 
  • The item was purchased in the SALE or was purchased at a reduced promotional price (this does not include using a discount code) 
  • It is an item of clothing / swimwear / underwear that has a HYGIENE SEAL.
  • It is a PRE-ORDER / made to order / personalised item or adapted to your specific requirement.

 

 
I have received a faulty / wrong item ! 
Please get in contact with a member of our team via email (within 7 days of receiving order) where we will help look into the issue. 
RETURNS ADRESS:
Studio Rose,
15 Brasenose Road, Gillingham, Kent
ME74JR
CONTACT
shopstudiorose@outlook.com